Last Updated: May 2026
Welcome to Zayranex. Your privacy is important to us. This Privacy Policy explains how Zayranex collects, uses, stores, processes, and protects your information when you access or use our platform, website, mobile applications, payment systems, logistics services, and related technologies.
By accessing or using Zayranex services, you agree to the practices described in this Privacy Policy.
Zayranex is committed to protecting user privacy and maintaining transparency regarding how personal information is collected and used.
This Privacy Policy applies to:
Customers
Merchants
Delivery partners
Visitors
Business partners
Platform users
across all Zayranex services and digital platforms.
Zayranex may collect different categories of information depending on how users interact with the platform.
We may collect:
Full name
Email address
Phone number
Profile information
Delivery addresses
Billing information
Government-required verification details where applicable
When users create accounts, we may collect:
Login credentials
Password security data
Account preferences
Device identifiers
Platform activity records
We may collect transaction-related information including:
Order history
Payment records
Wallet activity
Refund requests
Merchant transactions
Delivery information
We may automatically collect:
IP address
Browser type
Device type
Operating system
App version
Language settings
Usage analytics
Crash reports
Security logs
With user permission, Zayranex may collect location data for:
Delivery operations
Order tracking
Rider navigation
Fraud prevention
Regional service availability
Location services may be disabled through device settings, though certain features may become unavailable.
Zayranex may use collected information to:
Provide platform services
Process orders and transactions
Manage user accounts
Improve operational performance
Provide customer support
Detect fraud and abuse
Enhance platform security
Personalize user experience
Send service-related notifications
Comply with legal obligations
Users may receive communications related to:
Order updates
Delivery notifications
Payment confirmations
Security alerts
Service announcements
Promotional campaigns
Policy updates
Users may manage communication preferences where available.
Zayranex does not sell personal information to third parties.
Information may be shared only when necessary with:
Merchants
Delivery partners
Payment providers
Technology service providers
Legal authorities where required
Fraud prevention and security partners
All sharing is conducted for operational, legal, or security purposes.
Payment transactions may be processed through secure third-party payment providers.
Zayranex does not store full sensitive payment card details unless permitted by applicable regulations and security standards.
Payment providers may apply their own privacy and security policies.
Zayranex may use cookies and similar technologies to:
Maintain sessions
Improve performance
Analyze traffic
Personalize experiences
Enhance security
Store preferences
Users may control cookies through browser settings, though some platform features may not function properly if disabled.
Zayranex retains information only as long as necessary for:
Operational purposes
Legal compliance
Security monitoring
Financial reporting
Dispute resolution
Fraud prevention
Retention periods may vary depending on applicable regulations and business requirements.
Zayranex implements reasonable technical and organizational measures to protect information against:
Unauthorized access
Loss or theft
Misuse
Disclosure
Alteration
Destruction
Security measures may include:
Encryption
Access controls
Monitoring systems
Secure infrastructure
Authentication protections
However, no online system can guarantee absolute security.
Depending on applicable laws, users may have rights to:
Access personal information
Correct inaccurate data
Request deletion
Restrict certain processing
Withdraw consent where applicable
Request account closure
Requests may be subject to legal, security, or operational limitations.
Zayranex services may contain integrations or links to third-party systems, including:
Payment gateways
Maps and navigation services
Analytics providers
Merchant systems
External APIs
Third-party services operate under their own policies and practices.
Zayranex is not responsible for external privacy practices beyond its direct control.
Zayranex services are not intended for individuals who are not legally eligible under applicable local laws.
We do not knowingly collect personal information from children without legally required authorization.
Depending on operational requirements, information may be processed or stored in multiple jurisdictions where Zayranex or its service providers operate.
Users acknowledge that data protection laws may vary across regions.
Zayranex may use automated systems and monitoring tools to:
Detect suspicious activity
Prevent fraud
Protect platform integrity
Verify transactions
Maintain operational security
Accounts involved in suspicious activities may be temporarily restricted or reviewed.
Zayranex reserves the right to update or modify this Privacy Policy at any time.
Updated versions become effective upon publication on the platform.
Continued use of the services after updates constitutes acceptance of the revised Privacy Policy.
For privacy-related questions, legal requests, or data inquiries, contact:
Zayranex Privacy & Legal Department
Email: privacy@zayranex.com
Support: support@zayranex.com
Website: www.zayranex.com
By accessing or using Zayranex services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
