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Terms and condition



Terms & Conditions

Last Updated: May 2026

Welcome to Zayranex. These Terms & Conditions (“Terms”) govern your access to and use of the Zayranex platform, website, applications, payment systems, delivery services, marketplace services, and all related technologies and services provided by Zayranex.

By accessing, registering, or using any part of the platform, you agree to comply with and be legally bound by these Terms & Conditions. If you do not agree with these Terms, you must not use the platform or services.

1. Definitions

In these Terms:

  • “Zayranex” refers to the platform, company, affiliates, subsidiaries, and related services.

  • “User” refers to customers, visitors, merchants, riders, partners, or anyone accessing the platform.

  • “Merchant” refers to restaurants, stores, vendors, or businesses selling products or services through the platform.

  • “Rider” refers to delivery partners or logistics providers operating through Zayranex.

  • “Services” refers to marketplace, delivery, logistics, payment, wallet, and digital platform services.

2. Eligibility

To use Zayranex services, you must:

  • Be legally capable of entering binding agreements

  • Provide accurate and complete information

  • Maintain the security of your account

  • Comply with all applicable laws and regulations

  • Avoid fraudulent, abusive, or prohibited activities

Zayranex reserves the right to refuse access, suspend accounts, or terminate services at its sole discretion.

3. Account Registration

Users may be required to create an account to access certain services.

You agree that:

  • All information provided is accurate and up to date

  • Login credentials remain confidential

  • You are responsible for all activities under your account

  • Unauthorized access must be reported immediately

Zayranex shall not be liable for losses caused by failure to protect account credentials.

4. Platform Services

Zayranex may provide services including but not limited to:

  • Food delivery services

  • Multi-vendor marketplace services

  • Grocery and retail delivery

  • Logistics and rider operations

  • Digital payment and wallet systems

  • Merchant onboarding and integrations

  • Promotional and loyalty programs

  • Technology and operational support systems

Service availability may vary depending on region, operational conditions, and legal requirements.

5. Orders & Transactions

All orders placed through Zayranex are subject to:

  • Merchant availability

  • Order confirmation

  • Payment authorization

  • Fraud and security verification

  • Operational limitations

Users acknowledge that:

  • Prices may change without prior notice

  • Delivery fees and service charges may apply

  • Estimated delivery times are approximate only

  • Orders may be canceled under operational or technical circumstances

Zayranex reserves the right to refuse or cancel any order when necessary.

6. Payments

Payments processed through the platform may include:

  • Debit cards

  • Credit cards

  • Wallet balances

  • Digital payment gateways

  • Third-party payment providers

Users authorize Zayranex to process payments for transactions made through the platform.

Failed or reversed transactions may result in:

  • Order cancellation

  • Temporary restrictions

  • Account suspension

  • Recovery procedures where legally permitted

7. Refunds & Cancellations

Refunds and cancellations are subject to platform policies and operational review.

Refund eligibility may depend on:

  • Order preparation status

  • Delivery completion

  • Technical issues

  • Merchant approval

  • Fraud prevention checks

Processing time for refunds may vary depending on payment providers and banking systems.

8. Merchant Responsibilities

Merchants using Zayranex agree to:

  • Provide accurate business information

  • Maintain legal licenses and permits

  • Ensure product quality and compliance

  • Provide accurate pricing and descriptions

  • Fulfill orders responsibly

  • Comply with local laws and tax regulations

Zayranex reserves the right to suspend or remove merchants violating platform standards.

9. Rider Responsibilities

Riders and delivery partners agree to:

  • Operate safely and lawfully

  • Maintain valid required documents

  • Follow platform delivery procedures

  • Protect customer privacy

  • Avoid fraudulent delivery activity

  • Maintain professional conduct

Violation of operational or safety standards may result in suspension or permanent removal.

10. User Conduct

Users may not:

  • Violate applicable laws

  • Commit fraud or abuse

  • Interfere with platform security

  • Use unauthorized automation systems

  • Exploit promotions or referral systems

  • Upload harmful, illegal, or misleading content

  • Harass merchants, riders, or support teams

Zayranex reserves the right to investigate and take action against prohibited activities.

11. Intellectual Property

All platform content including:

  • Logos

  • Branding

  • Software

  • UI/UX designs

  • Graphics

  • Text

  • Features

  • Technology

  • Platform systems

remain the exclusive property of Zayranex unless otherwise stated.

Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited.

12. Privacy & Data Protection

Zayranex may collect and process data including:

  • Account information

  • Transaction records

  • Device information

  • Location data

  • Operational analytics

  • Security and fraud prevention data

By using the platform, users consent to such processing in accordance with applicable privacy regulations and platform policies.

13. Third-Party Services

Certain services may involve third-party providers including:

  • Payment processors

  • Delivery integrations

  • Communication systems

  • External APIs

  • Mapping and location services

Zayranex is not responsible for interruptions, errors, or damages caused by third-party systems beyond reasonable control.

14. Service Availability

Zayranex does not guarantee uninterrupted or error-free operation of the platform.

Services may be temporarily unavailable due to:

  • Maintenance

  • Technical issues

  • Security incidents

  • Operational disruptions

  • Governmental restrictions

  • Force majeure events

15. Limitation of Liability

To the maximum extent permitted by law, Zayranex shall not be liable for:

  • Indirect damages

  • Business losses

  • Revenue loss

  • Data loss

  • Service interruptions

  • Delayed deliveries

  • Third-party actions

  • Technical failures

  • Unauthorized access beyond reasonable control

All services are provided on an “as available” and “as is” basis.

16. Indemnification

Users agree to indemnify and hold harmless Zayranex, its affiliates, employees, partners, and service providers from claims, liabilities, damages, losses, and expenses arising from:

  • Violation of these Terms

  • Misuse of the platform

  • Illegal activities

  • Third-party disputes caused by user actions

17. Suspension & Termination

Zayranex may suspend, restrict, or terminate accounts without prior notice if:

  • Terms are violated

  • Fraudulent activity is suspected

  • Legal obligations require action

  • Security risks are identified

  • Operational abuse occurs

Users may discontinue use of the platform at any time.

18. Governing Law

These Terms & Conditions shall be governed by applicable laws and regulations within jurisdictions where Zayranex operates.

Disputes shall be handled through competent courts or legally recognized dispute resolution procedures where applicable.

19. Changes to Terms

Zayranex reserves the right to modify or update these Terms at any time.

Updated versions become effective immediately upon publication on the platform.

Continued use of the services after updates constitutes acceptance of revised Terms.

20. Contact Information

For legal inquiries, support requests, or compliance matters, please contact:

Zayranex Legal Department

Email: legal@zayranex.com
Support: support@zayranex.com
Website: www.zayranex.com

Final Agreement

By accessing or using Zayranex services, you confirm that you have read, understood, and agreed to these Terms & Conditions.